PARTNERSHIPS IN ACTION

It took a village to migrate 34,000 mailboxes from campus email servers to Microsoft’s Office 365 cloud service. A broad representation of IT professionals joined the UAConnect365 Project Team, and provided invaluable work and guidance. IT staff across campus built migration groups to maximize support and minimize disruption. And volunteers staffed a support kiosk in the Main Library for faculty and staff who did not have tech support. With this move to the cloud, the University benefited from avoided hardware costs for 65TB of email storage and now enjoys significant new features for campus staff.

CAMPUS PARTNERS FOR EMAIL MIGRATION PROJECT:

• BIO5
• COLLEGE OF AGRICULTURAL & LIFE SCIENCES
• COLLEGE OF EDUCATION
• COLLEGE OF ENGINEERING
• COLLEGE OF LAW
• COLLEGE OF MEDICINE – TUCSON
• COLLEGE OF MEDICINE - PHOENIX
• COLLEGE OF SOCIAL & BEHAVIORAL SCIENCES
• DEPARTMENT OF GEOSCIENCES
• DISABILITY RESOURCE CENTER
• ELLER COLLEGE
• GRADUATE COLLEGE
• HOUSING & RESIDENCE LIFE
• STUDENT AFFAIRS SYSTEMS GROUP
• UNIVERSITY LIBRARIES
• UNIVERSITY INFORMATION TECHNOLOGY SERVICES

A NEW ERA OF WEB DEVELOPMENT

Marketing & Brand Management saw a need for colleges and departments to make branded websites more easily. UITS Campus Web Services wanted a more standard platform with security and accessibility compliance. The two groups partnered with other campus web developers in a collaborative effort dubbed UA Digital. After three years of hard work, the group has optimized Quickstart, a turn-key solution providing assets incorporating the UA brand and web best practices. Quickstart is also used as the basis for UA Sites, a templated website service for rapid launches.

UASERVICE IMPLEMENTATION

Representatives from over 20 departments chose Cherwell as the campus service request and tracking solution, which rolled out in July 2017 as UAService. The 24/7 IT Support Center and other UITS teams are using it, as are 8 other campus units and more to come.

CAMPUS WEB SERVICES​​​​​​

Campus Web Services launched the new Arizona.edu, security.arizona.edu, provost.arizona.edu, president.arizona.edu, and numerous other new sites. Additionally, it migrated over 900 sites to cloud services.

5TH ANNUAL IT SUMMIT

The 5th annual IT Summit provided a forum for 600 campus IT professionals to teach, learn, communicate, and build relationships. An additional Workshop Day was included for the first time, where participants got more in-depth, hands-on experience with various IT topics.

IT LEADERSHIP ACADEMY

The IT Leadership Academy’s third cohort of UA IT professionals completed their course. This partnership between the Division of Human Resources and UITS has produced 72 alumni who are creating a more cohesive, collaborative, forward-thinking campus IT community.